Shipping Policy

Thank you for choosing Coconut to Go! We are committed to delivering our products quickly, safely, and efficiently. Please read the following shipping policy before placing your order.

Shipping Destinations

We currently ship to the following countries:

• 🇨🇭 Switzerland
• 🇩🇪 Germany
• 🇮🇹 Italy
• 🇳🇱 Netherlands
• 🇵🇹 Portugal
• 🇪🇸 Spain
• 🇬🇧 United Kingdom
• 🇨🇿 Czechia
• 🇩🇰 Denmark
• 🇫🇮 Finland
• 🇮🇪 Ireland
• 🇳🇴 Norway
• 🇵🇱 Poland
• 🇸🇪 Sweden
• 🇷🇴 Romania

If your country is not listed, please contact us at hello@coconuttogo.com. We'll be happy to check whether shipping is available to your destination.

Order Processing

Every order is carefully prepared and quality-checked before shipment.

Processing Time

• 1–2 business days
• Monday to Friday (excluding public holidays)

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information.

Estimated Delivery Times

Switzerland

• 1–4 business days

European & International Destinations

• 3–10 business days

Please note that delivery times are estimates and may vary due to customs clearance, local carriers, weather conditions, or circumstances beyond our control.

Shipping Costs

Switzerland

For B2C customers only:

European Orders

Shipping costs are automatically calculated during checkout based on:

• Destination country
• Parcel weight
• Parcel dimensions
• Selected shipping service

The final shipping cost will be displayed before completing your purchase.

VAT, Customs Duties & Import Taxes

Orders shipped outside Switzerland may be subject to:

• Value Added Tax (VAT)
• Customs duties
• Import taxes
• Brokerage fees
• Customs handling fees
• Any other charges imposed by the destination country

These charges are not included in our product prices or shipping costs and are the sole responsibility of the customer.

This policy applies equally to:

• Private Customers (B2C)
• Business Customers (B2B)

We recommend checking your country's import regulations before placing your order.

Important Notice for International Orders

By placing an order with Coconut to Go, you acknowledge and accept that you are responsible for paying any applicable VAT, customs duties, import taxes, or other charges required by your local customs authority.

If a shipment is:

• refused,
• abandoned,
• returned,
• or cannot be delivered because customs duties, taxes, VAT, or import fees have not been paid,

Coconut to Go will not accept returns and no refund will be issued for the order.

Any costs incurred due to refused shipments—including return shipping fees, customs charges, storage fees, brokerage fees, or administrative costs—remain the sole responsibility of the customer.

Returns & Refunds

Due to the nature of our food and beverage products, we cannot accept returns once products have left our warehouse.

For food safety and quality assurance reasons, we do not accept returns or offer refunds for:

• Opened products
• Opened cans or bottles
• Opened boxes or damaged packaging after delivery
• Products that have been consumed, partially consumed, or altered
• Orders refused because customs duties, VAT, import taxes, or other required charges were not paid

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery by emailing hello@coconuttogo.com together with photographs of the package and products so we can review your claim.

Order Tracking

Every shipment includes tracking.

Once your order has been dispatched, you'll receive a confirmation email containing your tracking number so you can follow your delivery every step of the way.

Customer Support

Our goal is to provide the best possible shopping experience.

If you have any questions regarding your order or shipping, please contact us.

Coconut to Go GmbH

Holbeinstrasse 20
8008 Zurich
Switzerland

📞 Phone: +41 44 280 02 02

✉️ Email: hello@coconuttogo.com

Customer Support Hours

Monday – Friday

10:00 AM – 4:00 PM (CET)

Thank You

Thank you for choosing Coconut to Go.

We appreciate your trust in our brand and look forward to delivering premium, all-natural coconut water directly to your doorstep.

Changes to These Shipping Policies

Coconut to Go reserves the right to change or update these shipping policies at any time without prior notice. The version of the shipping policies published on our website at the time of purchase applies.