Cancellation policy
Subscription guidelines for Coconut to go!
These subscription guidelines govern the terms and conditions for subscriptions to Coconut to go! Please read these guidelines carefully before taking out a subscription.
- subscription service:
Coconut to go! offers subscription services for all its products. A subscription allows the customer to receive products regularly on a set schedule.
- subscription options and payments:
We offer various subscription options, including monthly, every 3 months and semi-annual plans. Payment is made automatically according to the chosen subscription plan. Customers have the option to switch between the available subscription plans or cancel their subscription.
- pricing and fees:
Pricing for subscriptions is clearly indicated on our website. All prices are quoted in the customer's currency and include any applicable taxes and fees. Customers will be informed of price changes or fee changes in a timely manner.
- automatic renewal and termination:
Subscriptions are automatically renewed according to the selected subscription plan unless they are canceled in good time. Customers have the option to cancel their subscription at any time before the next billing period. Cancellation can be done online via the customer account or by contacting our customer support.
- product selection and customization:
Customers can adjust their product selection and preferences at any time before the next shipping period. This includes changes to product quantity, type or flavor based on availability.
- data protection and security:
We respect the privacy of our customers and are committed to protecting their personal data in accordance with our privacy policy. Customer information is treated confidentially and is not passed on to third parties unless this is necessary to process the subscription.
- customer service and support
Our customer service team is available to help customers with questions or problems regarding their subscription. Customers can contact our customer support team by email for assistance.
- changes to the guidelines
We reserve the right to change or update these subscription guidelines at any time. Customers will be notified of material changes in a timely manner. Continued use of the subscription service following changes to the policy will constitute acceptance of the updated terms.
By taking out a subscription on Coconut to go! you agree to these subscription guidelines. If you have any questions or concerns, please contact our customer support.
Click here to manage your subscriptions.